Shipping Policy
Fast and Reliable Shipping at PastelGlobal
At PastelGlobal , we strive to provide you with a seamless shopping experience, including reliable and efficient shipping. Here is everything you need to know about our shipping process.
Domestic Shipping (Within the USA)
1. Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. Shipping Methods and Rates:
- Standard Shipping: Delivery within 5-7 business days. Shipping rates are calculated at checkout based on your location and the weight of your order.
3. Free Shipping:
- We offer free standard shipping on domestic orders over $200.
International Shipping
1. Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. Shipping Methods and Rates:
- Standard International Shipping: Delivery within 10-20 business days. Rates are calculated at checkout based on your location and the weight of your order.
- Express International Shipping: Delivery within 5-10 business days. Rates are calculated at checkout.
3. Customs, Duties, and Taxes:
- Your order may be subject to import duties and taxes (including VAT) which are incurred once your shipment reaches your destination country. Shopping for Style is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order using this number through the carrier’s website.
Shipping Restrictions
- We currently do not ship to P.O. Boxes or APO/FPO addresses.
- There are some locations we are unable to ship to due to shipping carrier restrictions. If we are unable to ship to your address, we will contact you to provide alternative options.
Delivery Issues
1. Delayed or Lost Packages:
- If your package is delayed or lost, please contact us at [email protected]. We will work with the shipping carrier to resolve the issue.
2. Incorrect Address:
- Ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
3. Missing or Damaged Items:
- If your order arrives damaged or with missing items, please contact us immediately at [email protected] with your order number and photos of the damaged product.
Contact Us
If you have any questions or need assistance with your order, please contact our customer service team:
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
Address: 444 Alaska Avenue Suite #AOM879 Torrance, CA 90503 US
Thank you for shopping with Pastelglobal. We are committed to delivering your orders promptly and efficiently, ensuring you have a great shopping experience.