Refund and Returns Policy

Thank you for shopping at PastelGlobal.

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned or exchanged under the following conditions:


  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, with all tags attached.
  • You will need to provide the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


  • If you need to exchange an item for the same item in a different size or color, send us an email at [email protected] and send your item to our business address: 444 Alaska Avenue Suite #AOM879, Torrance, CA 90503, United States.
  • Exchange is subject to product availability. If the product is no longer available, you may choose to receive a refund or store credit.


  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: [email protected]
Address: 444 Alaska Avenue Suite #AOM879, Torrance, CA 90503, United States

Non-returnable items:

Please note, certain items cannot be returned or exchanged unless they are defective, including:

  • Custom-made or personalized items
  • Sale items
  • Undergarments and swimwear
  • Accessories and beauty products

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Changes to This Return Policy

We reserve the right to modify this refund and returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.